Purchase policy
Returns & Refunds
Please review this policy before ordering. Nothing here limits any non-waivable rights you have under provincial consumer-protection law.
Final sale
All sales are final for change of mind or ordering the wrong item, except where the law requires otherwise. We do not offer discretionary returns, exchanges or refunds.
Damaged, defective, incorrect or missing items
Contact us with your order number if an item arrives damaged or defective, is not what you ordered, or is missing from your order. We will provide the remedy required by law, which may include repair, replacement or refund as applicable. We cover return costs when legally required or when the issue was our error.
For shipping damage, contact us as soon as reasonably possible, preferably within 48 hours.
Keep the product, shipping box and packing materials, and take clear photos. The 48-hour request does not limit your statutory rights. Do not send anything back until we provide instructions.
Cancellations
We may be able to cancel an order before it is prepared or dispatched. Contact us as soon as possible. Any statutory cancellation rights still apply.
Approved refunds
Approved refunds are returned to the original payment method. Processing times vary by payment provider and financial institution.
Contact 24K HQ
- 24karats.headquarters@gmail.com
- 403-381-2828
- 2222 5 Avenue South, Lethbridge, AB T1J 4G6
This policy does not waive any consumer rights that cannot legally be waived.